tkbd11 Privacy Policy

tkbd11 (referred to hereinafter as "we", "our" or "the platform") is an online betting and casino platform operated for players in Bangladesh. We believe you have full rights over your personal information and that protecting it is our primary responsibility.

This privacy policy document explains what information we collect when you visit the tkbd11.lat website, create an account or use our services, how that information is used, and what measures are taken to protect your data.

By using our platform, you are considered to have accepted the terms set out in this privacy policy. If you disagree with any part of this policy, please stop using our platform and contact our support team.

This policy applies to all tkbd11 services, mobile interfaces and all associated digital channels.

tkbd11 collects two types of information — what you provide directly and what is automatically gathered while you use the platform.

2.1 Information You Provide Directly

• Full name (in Bengali or English)
• Date of birth (for age verification — only for those aged 21 or above)
• Email address
• Mobile number
• Bangladeshi National ID (NID) or passport number (during identity verification)
• bKash, Nagad, Rocket or Upay mobile wallet number (for transactions)
• Bank account details (for bank transfers)
• Any information voluntarily provided in your profile

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, version and operating system
• Date and time of access to the platform (per Bangladesh Standard Time, BST UTC+6)
• Your browsing activity — which pages you visited and how long you stayed
• Betting history and gaming activity
• Deposit and withdrawal transaction history
• Information obtained from cookies and similar tracking technologies

tkbd11 collects your information through the following methods:

• Registration process: When you create a new account, the identity and contact information you provide is collected.
• KYC verification: As part of our Know Your Customer (KYC) process, a copy of your national ID or passport may be collected.
• Transaction processing: The necessary financial information is collected when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay or bank transfer.
• Customer support: When you contact us via 24/7 live chat or email, the content of the communication is recorded.
• Automated technologies: Your browsing behaviour and preferences are collected through cookies, web beacons and similar technologies.
• Third-party verification services: Additional information may be obtained from trusted third parties to verify your identity or transactions.

tkbd11 uses your information only for legitimate and necessary purposes. We never use your information for unrelated activities.

4.1 Primary Use

• Creating, managing and keeping your account secure
• Processing all financial transactions including deposits and withdrawals (minimum deposit ৳500, minimum withdrawal ৳1,000)
• Verifying age — only those aged 21 or above may use this platform
• Verifying identity and complying with anti-money laundering (AML) regulations
• Providing betting and gaming services
• Managing bonuses, promotions and VIP benefits

4.2 Service Improvement and Communication

• Improving our platform technically and enhancing the user experience
• Sending transaction notifications, bonus updates and important information
• Resolving your issues and providing customer support (in Bengali, 24/7)
• Detecting and preventing fraud
• Enforcing responsible gaming policies

4.3 Analytics and Research

• Analysing platform usage to build better services
• Providing a personalised experience based on player preferences
• Identifying and resolving technical issues

tkbd11 does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: The information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay and banking partners.
• Identity verification services: Information may be shared with trusted verification partners as part of the KYC process.
• Game providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI or PG Soft may receive the minimum information necessary to operate games.
• Legal obligations: Information may need to be provided in accordance with a valid order from a court or regulatory authority.
• Technology partners: Limited technical information may be shared with SSL encryption and security service providers to keep the site running securely and smoothly.

In all of the above cases, third parties will receive only the information necessary for their specific function and are contractually bound to comply with our privacy standards.

tkbd11 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain your login state, ensure security and operate the core functions of the platform.
• Functionality cookies: These remember your language preference, layout settings and other personalised settings.
• Analytics cookies: These help us understand which parts of the platform are used most and improve our services.
• Security cookies: These are used to detect suspicious activity and prevent fraud.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some core features of the platform from working. Turning off analytics cookies will not affect your experience.

The security of your personal information is our highest priority. tkbd11 has put in place industry-standard technical and organisational measures.

7.1 Security Measures

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure servers: Your information is stored in high-security data centres.
• Access controls: Only authorised staff may access your information when required for their specific role.
• Regular audits: Regular system checks are conducted to identify security vulnerabilities.
• Two-factor authentication: An additional layer of security is provided to protect your account.

7.2 Data Retention Period

Your information is retained for as long as your account is active and thereafter for the period required by legal or regulatory obligations. Financial transaction records are kept for the period set out under anti-money laundering (AML) regulations. Once the required period has passed, information is securely deleted or anonymised.

You have the following rights over your personal information and tkbd11 respects these rights:

• Right to access: You may ask to know what information we have collected about you and how it is being used.
• Right to rectification: If your profile contains incorrect or incomplete information, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, where legal or contractual obligations exist, this may not be fully possible.
• Right to restrict processing: In certain cases you may request that the processing of your information be limited.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to opt out of marketing: You have the option to opt out of promotional communications at any time.

To exercise any of the above rights, please contact us via 24/7 live chat or email. We will process your request as quickly as possible.

tkbd11 is deeply aware of and firmly committed to protecting minors (those under 21 years of age).

• Our platform is for those aged 21 or above only and age verification is mandatory at the time of registration.
• We do not knowingly collect information from any minor.
• If a minor registers by mistake, that account will be cancelled and all information collected will be deleted.
• If you believe a minor is using our platform, please notify our support team immediately.

To learn more about our responsible gaming policy, please visit the Responsible Gaming page.

tkbd11 may update this privacy policy from time to time. Changes may be driven by legal requirements, the introduction of new services or changes to our operations.

If any significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification about significant changes will be sent to your registered email.
• An alert message may be displayed when you log in to the platform.

If you continue to use the platform after a policy change, you will be considered to have accepted the new policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team is available in Bengali, 24 hours a day, 7 days a week.

We take all your requests seriously and try to respond as quickly as possible. You can also find more information on our About Us page or FAQ section.